Last updated: 24 September 2026
Where we ship, fees and delivery times
my.omniwell.store, operated by ULTRARE ENTERPRISE, ships to residential, apartment and office addresses across Malaysia. For Singapore, please order from sg.omniwell.store.
- West Malaysia: free delivery, usually 1 to 3 working days after dispatch.
- East Malaysia (Sabah, Sarawak, Labuan): RM5 flat fee, usually 3 to 7 working days after dispatch.
The delivery fee is shown at checkout before you pay. There are no other charges.
Processing and tracking
We dispatch orders within 2 to 3 working days of payment. Orders placed on weekends or public holidays are processed from the next working day.
You get an email confirmation when you order, and a tracking link by email or WhatsApp once your parcel is shipped. If you haven't received tracking details within 4 working days of ordering, contact us and we'll check.
Delivery issues
- Wrong or incomplete address. Check your address before paying. If a parcel comes back to us because the address was wrong or incomplete, we may charge the cost of re-sending it.
- Missed delivery. The courier will usually leave a note or contact you to re-arrange delivery. Please respond promptly so the parcel isn't returned.
- Marked delivered but not received. Contact us within 3 days of the delivery date shown in tracking, and we'll trace it with the courier.
- Damaged in transit. Contact us within 7 days of delivery with photos of the product and packaging. See our Refund and Returns Policy.
Lost parcels and delays
Your order is our responsibility until it is delivered. If the courier confirms a parcel is lost, we send a replacement or give you a full refund, including the delivery fee.
Delivery times are estimates. Sales periods, public holidays, bad weather or courier backlogs can add a few days. If your parcel seems stuck, message us and we'll chase the courier for you.
Need help?
WhatsApp +60 10-666 7296 or email support@omniwell.store. See also our Terms & Conditions.