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30 Days Money Back Guarantee Free shipping, West Malaysia Beware Counterfeit Product
30 Days Money Back Guarantee Free shipping, West Malaysia Beware Counterfeit Product

Terms & Condition

Last updated: 24 September 2026

1. About us and these terms

my.omniwell.store ("Omniwell", "we", "us") is operated by ULTRARE ENTERPRISE, a business registered in Malaysia (registration no. 202203216008), of 22, Jalan Keembong 10, Taman Johor Jaya, 81100 Johor Bahru, Johor, Malaysia. We are an authorised reseller of Wellous products.

These terms apply when you browse my.omniwell.store or buy from it. By placing an order, you agree to them. Please read them together with our Shipping Policy, Refund and Returns Policy and Privacy Policy.

This site sells to customers in Malaysia only. For Singapore, please shop at sg.omniwell.store, which is operated by OMNIWELL INTERNATIONAL PTE. LTD. under its own terms.

2. Products

We sell genuine Wellous products, including the AEMIS, TIGROX, Immority and Bold Black ranges, sourced through authorised Wellous channels. You can verify your product on our Authenticity page.

Products are subject to availability. We may change or discontinue products, and product packaging may differ slightly from the images shown.

Health disclaimer. Our products are dietary supplements. They are not intended to diagnose, treat, cure or prevent any disease, and results vary between individuals. Read the label and follow the recommended dosage. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a doctor before use. Information on this site is not a substitute for professional medical advice.

3. Eligibility and accounts

You must be 18 or older to place an order. You can check out as a guest or create an account. If you create one, keep your password confidential; you are responsible for orders placed through your account. Tell us promptly if you think someone else has used it.

4. Prices

  • All prices are in Malaysian Ringgit (RM) and are final. No additional taxes are charged.
  • Delivery charges, if any, are shown at checkout before you pay.
  • Promotional prices apply only for the period and conditions stated in the promotion.
  • If a product is listed at an obviously wrong price because of an error, we will contact you before shipping. You can then pay the correct price or cancel for a full refund.

5. Orders

  1. Before you pay, the checkout page shows your products, quantities, total price and delivery charge. Check these and correct any mistakes before confirming.
  2. After payment, we email an order confirmation. This confirms we received your order.
  3. Your order is accepted when we dispatch it and send you tracking details.
  4. We may decline or cancel an order before dispatch, for example if a product is out of stock, the price was wrong, or we suspect fraud. If we do, we refund you in full.

You can cancel an order free of charge before it is dispatched by contacting us. After dispatch, our Refund and Returns Policy applies.

6. Payment

We accept FPX online banking through Billplz and credit or debit cards through Stripe, plus e-wallets such as GrabPay and Touch 'n Go. Payment is taken when you place your order.

Your payment details are processed securely by these providers. We never see or store your full card or online banking details. If a payment fails or is reversed, we will not dispatch the order.

7. Delivery

  • West Malaysia: free delivery, usually 1 to 3 working days after dispatch.
  • East Malaysia (Sabah, Sarawak, Labuan): RM5, usually 3 to 7 working days after dispatch.

We aim to dispatch orders within 2 to 3 working days of payment. You will receive tracking details by email once your parcel is with the courier. Delivery times are estimates and may be longer during public holidays, sales periods or bad weather.

Please make sure your delivery address and phone number are correct. If a parcel is returned because of an incorrect address or failed delivery attempts, we may charge the cost of re-sending it. Full details are in our Shipping Policy.

8. Returns, refunds and the 30-day guarantee

Every order is covered by our 30-day money-back guarantee. The conditions and how to claim are set out in our Refund and Returns Policy.

If you receive a damaged, defective or wrong item, contact us within 7 days of delivery with a photo, and we will replace it or refund you at no cost to you. This is in addition to your rights under Malaysian consumer law.

9. Personal use and resale

Products are sold for personal use. You may not resell them, list them on marketplaces or use this site for commercial purposes without our written permission. We may limit quantities per order or decline orders that appear to be for resale.

10. Intellectual property

Wellous, AEMIS, TIGROX, Immority, Bold Black and related product names, logos and product images are trademarks or property of Wellous and its related companies, used with permission.

All other content on this site, including text, layout, graphics and photos we created, belongs to ULTRARE ENTERPRISE. You may not copy, modify or distribute any content from this site without written permission.

11. Liability and your statutory rights

Nothing in these terms limits or excludes your rights under the Consumer Protection Act 1999 or any other law that cannot be excluded, including the guarantee that goods are of acceptable quality.

Subject to that:
  • Our total liability for any order is limited to the amount you paid for it.
  • We are not liable for indirect or consequential loss, or for losses caused by misuse of a product or failure to follow its label.
  • We are not liable for delays or failures caused by events outside our reasonable control, such as courier disruption, natural disasters or system outages.

12. Other terms

Privacy. How we collect and use your personal data is explained in our Privacy Policy.

Changes. We may update these terms. The version on this page when you place an order applies to that order.

Governing law. These terms are governed by the laws of Malaysia, and the Malaysian courts have jurisdiction. You may also file a claim with the Tribunal for Consumer Claims Malaysia.

Language. These terms are available in English and Bahasa Malaysia. If the two versions differ, the English version prevails.

Contact. ULTRARE ENTERPRISE, 22, Jalan Keembong 10, Taman Johor Jaya, 81100 Johor Bahru, Johor. Email support@omniwell.store or WhatsApp +60 10-666 7296.